The Golden 5 rules for travelers complains

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The Golden 5 rules for travelers complains

If you booked your trip package with any travel agent allover the
world , and the trip was not as expected or as promised, make sure
that you can get your money back if you can correctly complain !!
Getting your money back or getting a refund or getting an apologize
letter depend on your complain itself, sometimes you have full rite to
get 50 % as refund from the total price but because of your incorrect
or unprofessionally complain you will got only 10 % or an apologize
letter from the travel agent.
its not too complicated to write a professional complain , and it
doesn't need a professional lawyer to write the complain for you ,
otherwise its easy if you follow the 5 simple rules

The 5 Golden Rules:

1) Complain as soon as possible after discovering the problem :
Just call your travel agent and let them about every thing happened to
you , after calling the tour operator just ask him about his name and
his position

2) The letter should include details of the following:
* Invoice number
* Confirmation number
* Ticket number and other reference numbers
* Holiday dates and the cost of the accommodation
* Clear and professional description of the problem
* Long description about how the problem affected you

3) document every thing concerning to the problems , if the problem
was about the hotel the photos will be a great help for you for
example (the room , hotel building , the surrounding area of the hotel
, the restaurant, etc…….)

4) if the problem was about the hotel , complain at the hotel itself
and let the front office manager singe on the complain , after that
call the company and let them knew about every thing

5) always mention in your complains the complementary things you got
from the company as a kind of apologize as if you didn't mentioned it
the company reply will be totally around the complimentary things they
offer to you so please close this door !! How to get your money back after traveling!!??

Other general Tips :

‧ Include your name, address, and home and work phone numbers.
‧ Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
‧ Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
‧ State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
‧ Include all documents regarding your problem. Be sure to send COPIES, not originals.
‧ Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.
‧ Keep a copy of the letter for your records.

im a Senior sales exective of one of the famous online travel agent i worked in the UK, New Zealand, Australia, i has
worked with many private sector and public sector agencies on tourism
consultancy in terms of tourism and leisure strategies, feasibility

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