Disputing Car Rental Charges
Sunpass and Car Rental Company in Orlando?
We visited Orlando a month ago. We just got unpaid toll notice for a $0.75 toll plus a $25 admin fee charged by the rental company. I felt we've got ripped off by the state gov and car rental company because we were forced to pass the electronic only toll booth even we didn't mean to pass without pay (Those lines are for Sunpass drivers only and the sign isn't clear to vistors. In addition, drivers have no way to back out from these lines and no way to pay once when you enter these lines) This is unfair and wrong that they do this to their visitors. Should I blame the state or the car rental? Where should/can I file my complain?? How can the state allow the car rental company charge a $25 fee over a $0.75 unpaid toll (espeically in this case that they made people have no way to pay by sitting up those eletronic only toll booths)
I'm not sure how you would dispute the toll from the government, but you might try contacting the state tourism department to see if you have any options there.
You can also try disputing the charge with the rental car company for the $25 fee that they charged. You can do this through their customer service or customer relations department. If you still have your contract, check over it carefully to find out if there is any information on it that states the penalty or charge for an unpaid toll or parking ticket.
Hope this helps and good luck.
Category Article Car Rental Fees
